We recommend placing separate orders for in-stock and preorder items whenever possible.

If your order includes both, it will ship once all items are in-hand.

Upon request, we can ship in-stock items separately; however, this will incur additional shipping fees.

We pack items like we would want them packed for our personal buys.

Typically, our packaging includes:

• Box corner protectors (on applicable sizes)
• Bubble wrap
• Honeycomb Paper
• Void fill for stability

Over time, we may add even more protection if we find ways to improve. You can trust that your item will arrive in the same condition we received it from our distributors.

These are premium collectibles sourced directly from our distributor network - items we don’t typically keep in stock but can secure upon request.

Each piece featured for special order is hand-selected for its rarity, craftsmanship, or collector appeal.

Once ordered, we reserve the item through our distributors and ship it to as soon as it arrives at our facility.

Due to limited availability and sourcing costs, special orders can’t be canceled once placed.

We pack every order with care, but minor shelf or transit wear can occur.

If you need a display-mint box, please message us before ordering and we’ll hand-pick the best one available.

Most packages arrive within 2–5 business days (allow up to 8 business days).

All products are stored in a smoke-free, climate-controlled facility. Our shop dog frequently visits this location.

Eligible items can be returned within 14 days of delivery, provided they’re in their original condition.


Please refer to our Returns Policy for full details, including requirements and acceptance criteria.

Email returns@cailersvault.com within 14 days of delivery with your order number, photos of the shipping box and the item, and a brief description of the issue.

For damage claims, we strongly recommend (and may require) an unboxing video that shows the sealed package and opening process for claim validation.

If approved, we’ll replace the item (if available) or issue a refund or store credit in accordance with our Returns Policy.

Sometimes! Use the “Email me when available” button on the product page to get notified if the item comes back in stock.

We aim to reply within one business day, often sooner.

You can reach us at any time through our contact form or by emailing support@cailersvault.com.